Terms of use

[Ticket Web Shochiku English Site - Terms of Use]

Shochiku Co., Ltd. ("Shochiku") has set forth the following Ticket Web Shochiku English Site - Terms of Use ("Terms of Use") that apply to all users of the Ticket Web Shochiku English Site operated by Shochiku.

Section 1 (Definitions)
In these Terms of Use, the following definitions apply:
(1)
"Ticket Web Shochiku English Site" and "Site" mean the website through which Shochiku sells tickets to Kabuki-za, Shinbashi Enbujo, Osaka Shochiku-za, Kyoto Shijo Minami-za, and other theaters as listed on the Site and also provides various ticket-related services to users who have registered with the Site following the procedures specified by Shochiku.
(2)
"Services" mean the offering of information necessary to purchase tickets to kabuki performances, other theater performances, cinema-kabuki performances, musicals, and other events and performances that are from time to time listed on the Site, offering of availability information, user registration, and services related to online ticket purchase as well as the tracking of each user's purchase history.
(3)
"Ticket Purchase Service" means the set of services through which a user registers with the Site, logs into the Site using his/her User ID and password, selects a performance and its date, ticket class and number of tickets desired, and then sends his/her order to Shochiku in order to ultimately receive the ordered ticket(s), assuming all of the defined conditions are met.
(4)
"User" means a person who has registered with the Site following the predetermined procedure.
(5)
"User Registration" means the procedure through which a user follows a predetermined set of steps so that he/she may become able to use the Ticket Purchase Service on the Site, which consists of the user entering information requested by Shochiku and an approval of the registration by Shochiku.
(6)
"Login" means the process through which a User becomes able to access the Site by entering his/her User ID and password provided by Shochiku and to use various services including the Ticket Purchase Service.
Section 2 (Scope of and amendment to the Terms of Use)
  1. These Terms of Use apply to Shochiku and Users registered with the Site.
  2. Any specific terms Shochiku may add with respect to any new service constitute a part of the Terms of Use. In case any individual set of such terms differs from the Terms of Use, the individual set of terms takes precedence.
  3. In order for a User to use the Ticket Purchase Service or Services, the User must agree with these Terms of Use and all other specific terms and is obliged to faithfully observe them.
  4. Shochiku reserves the right to modify these Terms of Use and other specific terms within a reasonable scope and through reasonable means when it deems appropriate to do so, and each User shall be deemed to have accepted this right of Shochiku when he/she uses the Site.
  5. Except as may be otherwise provided in these Terms of Use, modification to any terms pursuant to the foregoing paragraph shall be deemed notified upon Shochiku presenting notice of the modified terms on the Site, and shall be deemed effective upon User being able to view such notice on accessing the Site. Any modified term will become applicable upon the modification becoming effective.
Section 3 (Site requirements)
  1. User must install and use at his/her own expense and responsibility any equipment and software (collectively "User Equipment") required to use the Ticket Purchase Service and Services on the Site.
  2. User must bear any communication or connection charges incurred in using the Ticket Purchase Service and Services on the Site.
  3. Shochiku assumes no responsibility for any malfunctioning of the Ticket Purchase Service or any Services nor for any consequence thereof if such malfunctioning has been caused by inappropriate User Equipment, setup errors, incompatibility or invalid operation of User Equipment.
  4. User must confirm whether his/her personal computer or mobile device satisfies the recommended operation environment of the Site each time he/she uses the Ticket Purchase Service or Services. Further, User acknowledges that Shochiku does not guarantee complete services are available at all times even under the recommended operation environment, and that, depending on the status of all equipment and communication conditions, Shochiku may not be able to provide the Ticket Purchase Service or Services in a satisfactory manner.
  5. User shall not file a complaint of any trouble arising when the Ticket Purchase Service or Services are used in an operation environment not recommended by Shochiku. Shochiku is not responsible for any damages or other claims arising from any such environment.
  6. User acknowledges that he/she may not be able to use some or all of the functions provided in the Ticket Purchase Service or Services due to traffic congestion or similar conditions.
  7. Shochiku is not responsible for any trouble that may arise if User opens multiple windows on his/her Internet browser, leaves unattended his/her computer or other access device for an extended period of time, closes his/her browser, shuts off his/her computer or other access device or shuts off his/her network while using the Ticket Purchase Service or Services.
Section 4 (User registration)
  1. Only those who have completed User Registration on the Site may use the Ticket Purchase Service.
  2. To complete User Registration, the potential user is required to agree with these Terms of Use, enter required information in the User Registration window, and then follow the displayed instruction to send a registration request after checking the content of the request under his/her own responsibility.
  3. User Registration is complete when the potential user acknowledges his/her registration by receiving a "registration complete" e-mail from Shochiku.
  4. An agreement between Shochiku and the potential user, which consists of these Terms of Use (including any modifications hereof), is concluded by the provision to the potential user of a User status for the Site, as soon as the potential user completes his/her registration request and Shochiku in return provides a User ID to the potential user after approving the registration request.
  5. A potential User must not enter false information on the User Registration form.
Section 5 (Modifying the registration information)
  1. If a User whose registration request has been approved wishes to change any of the registered information, he/she must immediately notify the change using a predetermined procedure.
  2. User agrees that in the event he/she does not receive any notice or item to be delivered by Shochiku because of his/her failure to notify a change in the manner stated in the preceding paragraph, such delivery shall be deemed to have reached the User at the time it would normally reach the User.
  3. Shochiku is not responsible for any damages User may incur due to any failure by him/her to submit a change in the manner stated in paragraph 1 above. In addition, the User assumes full responsibility for any damages Shochiku or third parties may incur because of his/her failure to notify the change.
  4. User accepts in advance that Shochiku may modify some of the User's personal information to the extent necessary if the submitted information contains an error.
Section 6 (Deletion of the registration information)
  1. Registered information of users of this site who have not used it for over 5 years can be deleted on our judgement.
  2. A User requesting to delete his/her registration information must perform a "Registration Deletion" following the procedure provided by Shochiku.
Section 7 (Control of User ID and password)
  1. User is responsible for controlling his/her User ID that Shochiku provides when the User Registration is complete along with his/her registered password.
  2. User can use his/her User ID and password to login to the Site to use the Ticket Purchase Service.
  3. When a User tries to login to the Site, Shochiku uses the entered User ID and password to verify the User's identity. Shochiku is entitled to assume that a validly registered User is accessing the Site if both the User ID and password match their corresponding registration information.
  4. User must not allow a third party to use or loan, assign, sell or pledge his/her User ID and/or password.
  5. User assumes full responsibility for any damages caused by inappropriate management, misuse or any third party's use of his/her User ID and password. Shochiku is not responsible for any such damages.
  6. If User comes to know his/her User ID and/or password has been stolen or otherwise used by a third party, he/she must immediately notify Shochiku of such incident and follow Shochiku's instruction if any is provided.
  7. In case User forgets his/her User ID and/or password, the User must immediately notify Shochiku of such fact and act according to Shochiku's instruction.
  8. When a potential user goes through the User Registration process, he/she must enter true and accurate information into the registration format Shochiku provides. In case Shochiku decides any of the entered information is not true or accurate, or the potential user has previously been found to have been removed from the Site's registration or Shochiku otherwise decides the potential user's registration is not appropriate, then Shochiku may not approve the User Registration, cancel a User Registration that it once approved and/or reject any future attempts to register on the Site.
Section 8 (Handling of user information)
  1. Shochiku stores and shall own the information User enters into the User Registration form as well as any information Shochiku comes to know through the User's use of the Ticket Purchase Service or Services (collectively "User Information").
  2. Shochiku will not disclose any User Information to any third party without a valid reason to do so except:
    (1)
    When the User agrees to the disclosure of his/her User Information by Shochiku.
    (2)
    If Shochiku modifies the usage-related statistical information it collects from the Site into a different form from which individual Users cannot be identified.
    (3)
    When Shochiku provides some part of the User Information to a promoter of a performance or a manager of a theater so that the promoter or manager may identify Users who have purchased tickets through the Ticket Purchase Service of the Site.
    (4)
    When Shochiku provides some part of the User Information to a promoter of a performance so that the promoter can notify cancellation of, postponement of or changes to the performance as well as refund the ticket price to Users who purchased tickets through the Ticket Purchase Service of the Site.
    (5)
    When disclosure is required or allowed by law.
    (6)
    When the police or any other public body requests a disclosure for the purpose of a crime investigation.
    (7)
    When a disclosure is necessary in the course of operating the Site.
  3. User accepts that Shochiku or its appointee will perform certain marketing activities related to each Service of the Site through direct mail or other means.
Section 9 (Use of the Site)
  1. User must, when he/she uses the Site, observe these Terms of Use and other specific terms as well as other general Internet manners and technological rules.
  2. User must follow the procedure and security measures Shochiku specifies when he/she sends his/her registration information ("Registration Information"). Shochiku shall not be responsible for any consequence of User's failure to do so.
Section 10 (Prohibited activities)
  1. When using the Ticket Purchase Service and Services, User shall not do any of the following:
    (1)
    Any activity that infringes or may infringe any copyright, property right, privacy or any other right of another User, a third party or Shochiku.
    (2)
    Other than activities described in (1) above, any activity that damages or may damage another User, a third party or Shochiku.
    (3)
    Any activity that disparages another User, a third party or Shochiku.
    (4)
    Any activity that is or may be considered to be obscene, or to provide obscene information to any other User or third party.
    (5)
    Any activity that constitutes, leads to or may constitute a crime.
    (6)
    Electioneering or any other similar activities, whether or not they are performed during an election campaign.
    (7)
    Any activity that is related to sex, religion or politics.
    (8)
    Any profit-making activity through the use of or in relation to the Ticket Purchase Service or Services, or through any preparatory activity connected therewith, without prior approval from Shochiku.
    (9)
    Wrongful use of User ID and/or password.
    (10)
    Using or making available a computer virus or any other harmful software through or in relation to the Site.
    (11)
    Any activity that violates or may violate a law.
    (12)
    Any activity that is against the Terms of Use or any other specific terms.
    (13)
    Any other activities that Shochiku may consider inappropriate.
    (14)
    Regardless of means, any activity that may sabotage the operation of the Ticket Purchase Service or Services.
  2. If a User performs any of the activities described above, Shochiku may ban the User from using the Site and nullify any ticket(s) the User has purchased.
Section 11 (Copyrights)
User may not use, regardless of means, any of the information, graphics or files that are provided on the Site for any purpose beyond personal private use, as defined in the Copyright Law, without first obtaining permission from Shochiku or the owner of the copyright in the same . User agrees that Shochiku is not responsible for any conflict between the User and any copyright owner caused by the User's illegal use of any such information, graphics or files provided on the Site, and further agrees that the User must resolve any such conflict at his/her own expense and responsibility.
Section 12 (Indemnification)
  1. Shochiku is not responsible for any damages incurred by any User or third party caused by any delivery, delay, change, cancellation, halting or elimination of, or otherwise in relation to, the Ticket Purchase Service or Services on the Site. User assumes all responsibilities in using the Site. In case a person less than 20 years of age uses the Site, such may be done only under the consent and responsibility of his/her parent or guardian.
  2. In the event User incurs any damage attributable to Shochiku, Shochiku's liability shall be limited to the payment of compensation in an amount equal to the ticket price paid by User, if any. Such limitation shall not apply, however, if the damage has been caused intentionally or through gross negligence on the part of Shochiku.
  3. Shochiku shall not be responsible for the receipt in Shochiku's computer system of any information sent by User or information identical to any information sent by User.
  4. In accordance with the Personal Information Protection Law, Shochiku pays due attention to keeping confidential any personal information Users input or send through the Site in relation to using the Site, through means including encryption. However, Shochiku is not responsible for any leakage or loss of any data caused by a failure of any telecommunication line or computer, or for any alteration of personal information by a third party, and does not provide means to prevent any such leakage, loss or alteration.
  5. Shochiku does not guarantee the safety, accuracy, reliability, usefulness, currency, lawfulness or ethical acceptability of the content of the Site, any information or service provided in the various services of the Site or any information contained in e-mails Shochiku sends to registered Users.
  6. Shochiku does not guarantee that it will offer through the Ticket Purchase Service enough tickets to satisfy User's entire demand, or the accuracy of any information contained in the tickets sold through the Ticket Purchase Service (including that the ticket's performance will be performed as described on the ticket).
  7. Shochiku obligations regarding the Ticket Purchase Service and Services are completely discharged by sending notice(s) to the contact address User registers when purchasing ticket(s) and delivering the ordered product to the delivery address specified during the order.
  8. Shochiku is not responsible for any damages caused by any activity by any User incurred by any third party (including another User).
  9. Shochiku shall not for any reason be obligated to return any of the usage fees or ticket prices that have been paid for the Ticket Purchase Service or Services ("Usage Fees").
  10. Although Shochiku will use its best effort to maintain privacy and other confidentiality of Users, each User uses the Ticket Purchase Service and other Services on the Site based on his/her acknowledgement that Shochiku may not be able to maintain the User's privacy or other confidentiality because the security features of the Ticket Purchase Service and Services on the Site naturally have limitations.
  11. Shochiku is not responsible for any damages User incurs because an e-mail or surface mail sent from Shochiku does not reach the User or suffers an excessive delay, regardless of the reason, or because the User does not open any e-mail or surface mail or opens it after an excessive delay.
Section 13 (Notice to User)
  1. Notice from Shochiku to Users is provided by posting to the Site or any other means, including e-mails Shochiku considers appropriate.
  2. In case such notice is provided by posting to the Site, the notice is considered complete when the notice is posted to the Site and becomes available to Users when Users access the site.
  3. In case such notice is provided through an e-mail, the notice is considered complete when Shochiku sends the e-mail to and the e-mail reaches a server to which User has access. User has an obligation to read and acknowledge without delay all e-mails Shochiku sends regarding the Ticket Purchase Service and other Services.
Section 14 (Inquiry)
  1. All questions and/or claims from User regarding the services on the Site are received by Shochiku only through a specified method.
  2. Responses to the questions and claims described in the preceding paragraph are delivered using any of certain means Shochiku considers appropriate, including telephone and e-mail.
Section 15 (Usage fee for services)
  1. Amounts of fees if such arise, their calculation methods, payment methods and provisions for delayed payment as well as any modifications to them are to be determined following the rules provided in the Ticket Purchase Service or Services.
  2. User bears all taxes and duties, including any consumption tax imposed on the Usage Fees.
  3. In case any credit company, collection agency and/or other financial institution involved has its own terms of use, terms of payment and/or credit limit affecting the payment of the Usage Fees, User must comply with the same.
  4. In case any conflict arises between the User and a credit company, collection agency and/or other financial institution, the conflict must be resolved between the parties involved. Shochiku assumes no responsibility in any such conflict.
Section 16 (Loss of status)
  1. Shochiku has the right to immediately refuse User Registration or cancel a User's status when Shochiku determines that the User falls into any of the conditions listed in Section 10 or any of the situations listed below. Such a cancellation does not affect any of the obligations that have been created between Shochiku and the User before the loss of status.
    (1)
    When the User violates these Terms of Use.
    (2)
    When the User violates any of the specific terms.
    (3)
    When the User (or a person Shochiku considers to be the User) fails to pay any ticket price or usage fees.
    (4)
    When a credit card company or other financial institution suspends use of a credit card or payment account the User has registered to the Site.
    (5)
    When the User is discovered to have made a false statement during the User Registration.
    (6)
    When the User has redundantly registered to the Site.
    (7)
    When the whereabouts of the User becomes unknown to Shochiku.
    (8)
    Any other situation Shochiku considers inappropriate for the User's status.
Section 17 (Suspension and cancellation of services)
  1. Shochiku may suspend or cancel any part or all of the Ticket Purchase Service and/or any of other Services without prior notice to User for any of the reasons below:
    (1)
    Routine or emergency maintenance or update of the equipment and/or system used to provide the Ticket Purchase Service or Services.
    (2)
    When any force majeure, including war, riot, labor dispute, civil commotion, earthquake, volcanic eruption, flood, tsunami, fire, electrical outage or other natural disaster, has rendered provision of the Ticket Purchase Service or any other Services difficult.
    (3)
    When any of Shochiku's Type 1 Carriers fails to provide its service.
    (4)
    When otherwise Shochiku decides to suspend or cancel the Ticket Purchase Service or Services because of operational or technical reasons.
  2. Shochiku is not responsible for any loss or damages any User or third party incurs because of any suspension or cancellation of the Ticket Purchase Service and/or other Services.
Section 18 (Unauthorized use)
  1. User shall agree that Shochiku may take the measures listed below in case the user is suspected of committing a fraudulent activity on the Site:
    (1)
    Suspension of ticket issuance
    (2)
    Inquiry to the user of his/her usage of the Site
    (3)
    Inquiry to the userfs credit card company of the userfs recent usage of the card involved in such activity
    (4)
    Request to the userfs credit card company of identifying the user
    (5)
    Use of any information related to the user that is required to perform any of the measures listed above
    (6)
    Any other measures Shochiku deems necessary to prevent such fraudulent activity
  2. Shochiku shall not bear any responsibility to the user for the consequences of any of the above activities performed even if such fraudulent activity was actually committed by a third party including another user, or if no fraudulent activity has been discovered through investigation.
Section 19 (Governing law)
Use of the Site, the Ticket Purchase Service and other Services as well as interpretation and application of the Terms of Use and other specific terms are, unless otherwise specifically stated, governed by the laws of Japan.
Section 20 (Conflict resolution and jurisdiction)
  1. In case a conflict arises between Shochiku and User regarding the use of the Site, the Ticket Purchase Service or any other Services, the parities must negotiate in good faith to resolve the conflict.
  2. In case such conflict cannot be resolved through the negotiation described in the previous paragraph, Tokyo District Court or Tokyo Summary Court will be the exclusively agreed court of competence in the first instance.

Appendix: These Terms of Use become effective as of 10:00AM, May 1, 2010, Japan Standard Time.

March 1, 2011: Amended and immediately effectuated

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[Specific Terms: Ticket Purchase Service]

Section 1 (Conclusion of agreement)
The ticket purchase agreement between Shochiku and User through the Ticket Purchase Service is considered concluded when Shochiku receives the User's order and completes the associated payment transaction. The ordering is performed under the User's own responsibility, and once the agreement is concluded, the User cannot claim the agreement is not valid and/or cancel the agreement on the basis of the User's mistake.
Section 2 (Refusal of order)
  1. Shochiku reserves the right to refuse any ticket purchase order from User if:
    (1)
    The order contains any false information, error or missing entry.
    (2)
    The User performs any of the prohibited activities described in Section 10 of the Terms of Use.
    (3)
    Regardless of means, the User disturbs the operation of the Site or otherwise inconveniences any third party.
    (4)
    Any credit company, collection agency or other financial institution suspends use of the credit card or payment account the User has registered to the Site.
    (5)
    The User fails to perform a specified procedure within the time period Shochiku has provided.
    (6)
    The User fails to observe the purchase procedure Shochiku specifies.
    (7)
    The User violates the Terms of Use or any of the specific terms.
    (8)
    Shochiku otherwise reasonably considers the conclusion of a purchase agreement inappropriate.
  2. If User is found to fall into any of the above conditions in this paragraph, User shall be responsible for any damages that Shochiku or any third party incurs resulting from such activities.
Section 3 (Changes, cancellation, cooling-off, etc.)
Once the ticket purchase agreement is concluded as provided in Section 1 hereof, Shochiku will not accept any changes to a purchased ticket, including its date or seat class, exchange for money, or cancellation, regardless of the reason except for the case specified in Section 5 hereof. All tickets purchased through the Site are exempt from the so-called cooling-off procedure.
Section 4 (Lost or stolen ticket)
A ticket dispensed from any Automatic Ticket Dispenser machine or sent through mail cannot be reissued for any reason, including but not limited to when the ticket has been stolen, lost or damaged.
Section 5 (Cancelled performance)
Tickets to a performance that has been cancelled because of Shochiku or the performance promoter will be reimbursed within a specified time period at specified places. No reimbursement will be made, however, for a ticket that is past the specified reimbursement period, lost, damaged or otherwise soiled to the point of illegibility. Shochiku is not responsible for any cost other than the ticket price, including but not limited to handling fees, travel expenses including transportation and lodging, communication expenses or shipping fees.
-
The User who has purchased a ticket to the cancelled performance is responsible for sending all tickets purchased under his/her name to the mailing address Shochiku specifies. The reimbursement amount consists of the ticket price plus the shipping fee for sending back the said tickets to Shochiku; no other expenses (travel, lodging, communication) are included. Users whose registration has expired or was otherwise cancelled are also eligible for the reimbursement.
Section 6 (Limitation to the number of tickets)
Shochiku reserves the right to limit the number of tickets sold or the method for purchasing tickets due to Shochiku's or the performance promoter's need or any other reason.
Section 7 (End and restart of sale)
Shochiku discontinues sale of tickets for each performance when its total number of tickets sold has reached the maximum number Shochiku or the performance promoter set. The sale may be restarted if additional seats or performances become available. User acknowledges that the availability of seats constantly changes, the change may be particularly enhanced when many Users simultaneously access the Site, such as during the first day of taking orders, seats that are better or closer to the stage may become available at a later date, and that even in such cases Shochiku is not responsible for exchanging such seats for the User's already purchased seats.
Section 8 (Payment for seats)
  1. Only credit card payments through credit card companies Shochiku designates are accepted. User is to follow all conditions provided in the agreement he/she has executed with one of the credit card companies, and in case a conflict between the User and the credit card company arises, it must be resolved between the parties involved, for which Shochiku assumes no responsibility. The User is to follow the membership terms with the credit card company he/she has chosen as the payment method for the Site, and is assumed to have agreed that the credit card company performs verification on him/her when he/she enters the credit card information. Shochiku cannot sell tickets if the User's payment by credit card cannot be settled due to any reason including but not limited to providing false information when ordering, any missing or erroneous entry, or failure to observe the membership terms of the credit card company.
  2. Shochiku reserves the right to add to and/or modify the Usage Fees of the Site by notifying Users in advance through means Shochiku deems appropriate.
  3. Settlement will be made according to the content of the order sent by User. Completion of the ordering process will be notified to the User by issuing a purchase number as well as posting the purchase in the Purchase History section in the User's MyPage. In addition, a confirmation e-mail will be sent to the User's registered e-mail address. Shochiku is not responsible for any non-delivery, erroneous delivery or delayed delivery of such e-mail resulting from any problem with the order, including but not limited to erroneous registration of the e-mail address, changes in the e-mail address or garbling of the text that has rendered the content illegible.
Section 9 (Delivery of tickets)
  1. Delivery of ticket(s) after the ordering process is complete (when Shochiku has received an order from User and completed necessary transactions) will be made through one of Shochiku's Automatic Ticket Dispenser machines.
  2. Shochiku may impose certain restrictions on the delivery method as necessary. Shochiku may also change the delivery method as required by the performance promoter or Shochiku even after the order has been confirmed.
  3. Even if the User does not receive his/her ticket(s) for some reason, Shochiku will not reimburse the ticket price, service fees Shochiku designates, fees associated with the payment or fees associated with the delivery of the ticket(s).
Section 10 (Delivery of tickets through Automatic Ticket Dispenser machines)
  1. Tickets purchased through the Site can be picked up from one of Shochiku's Automatic Ticket Dispenser machines starting from the day of purchase. If Shochiku designates a certain time period for the delivery, User must pick up the tickets during the designated period.
  2. The User must insert his/her credit card he/she used during the ordering process into the machine to receive the tickets.
  3. Please refer to this page for the locations of the Automatic Ticket Dispenser machines.
Section 11 (Prohibited actions)
  1. It is prohibited to purchase any ticket for the purpose of reselling it or to resell a purchased ticket for the purpose of gaining profit.
  2. It is prohibited to resell or try to resell any ticket at a price higher than that offered on the Site or to resell or try to resell a ticket through an auction or an Internet auction.
  3. If Shochiku discovers an activity listed in paragraphs 1 or 2 above, Shochiku may cancel the ticket, refuse to reimburse the ticket and refuse entry to the performance using the ticket. If the holder of such ticket is already within the theater, he/she may be requested to leave.
  4. Shochiku is not responsible for any trouble regarding tickets not purchased directly from Shochiku but bought from ticket shops, purchase agents, ticket scalpers or auctions.

Appendix: These Specified Terms become effective as of 10:00AM, May 1, 2010, Japan Standard Time.

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