Personal Information Protection Policy

Handling of personal information by Shochiku

All directors, officers and employees of Shochiku Co., Ltd. (hereinafter gShochikuh) will comply with the gShochiku Personal Information Protection Policyh that Shochiku has set forth in order to carry out its social responsibility and to become a reliable and trustworthy partner to the customers it serves. While all personal information of customers that Shochiku collects and uses will be held within Shochiku under strict security, the following describes how such information is actually handled by Shochiku.

Usage scope of personal information
‚P. Personal information of our customers
In dealing with Shochiku, customers may from time to time purchase tickets and/or products, apply for promotional campaigns or special offers or apply for various services. In principle, personal information Shochiku collects during such activities will be used only within the scope of the purposes listed below. In case Shochiku collects personal information from customers for any purpose that is not listed below, Shochiku will indicate such purpose when the information is collected. In addition, if Shochiku collects personal information indicating such a different purpose, Shochiku will use the collected information only for the purpose it indicates during the information collection.
Activities
Purposes
Ticket Phone Shochiku
  • EActivities related to ticket sales
  • EInvoicing
  • EStatistical analyses
Ticket Web Shochiku
  • EActivities related to ticket sales
  • EInvoicing
  • ENotices of promotional campaigns
  • EInformation on movies and theater performances
  • EStatistical Analyses
Delivery of mail magazines
  • EDelivery of mail magazines
  • EInformation service for Shochikufs products and services
  • EStatistical Analyses
Customer survey
  • EReplies to questions and/or comments
  • EInformation service for Shochikufs products and services
  • EStatistical Analyses
  • EShipment of promotional prizes, if any
Drawings and promotional prizes
  • EShipment of prizes
  • EInformation service for similar drawings and/or promotional prizes
  • EInformation service for Shochikufs products and services
  • EQuestionnaire for service improvement
  • EStatistical Analyses
Disclosing personal information to third parties
Shochiku will not disclose customersf personal information to any third parties except when:
  1. The customer(s) have agreed to the disclosure in advance
  2. It is deemed required under law or regulation
  3. It is deemed necessary for the interest of the public or of the person(s) identifiable by the disclosed information
  4. The nature of the inquiry from the customer(s) indicate that the inquiry may be better answered by a subsidiary or affiliate company of Shochiku (collectively gShochiku Group Companiesh)
NB: When a settlement service is required for purchasing tickets or products, Shochiku may exchange personal information with a financial institution in order to verify the customerfs account and/or credit card.

NB: The personal information Shochiku collects may be disclosed to one or more contractor companies to which Shochiku commissions its product, ticket or magazine delivery. Please refer to gOutsourcing of personal information handlingh within this document.
Collaborative use of personal information
In case Shochiku uses the personal information in collaboration with another Shochiku Group Company or a third party, Shochiku will notify the affected customer(s) in advance of its intention to do so as well as what personal information will be used, what parties will be involved in the collaboration and the purpose(s) of such utilization.
Outsourcing of personal information handling
Shochiku may from time to time disclose the personal information it collects from customers to one or more contractors for the purpose of commissioning delivery/shipment of products, tickets or magazines. In addition, Shochiku may commission a third party to collect and analyze personal information for the purpose of conducting a customer survey or other marketing activity. Shochiku will maintain strict control over such outside party with measures including the execution of nondisclosure agreements.

Shochiku will collect personal information within the scope it deems necessary to achieve the purpose of using the information. Although it is each customerfs option to provide requested personal information to Shochiku, Shochiku may refrain from allowing the customer to use or sign up for services if such information is not provided.
Scope of personal information and non-agreement to provide personal information
Shochiku will collect personal information within the scope it deems necessary to achieve the purpose of using the information. Although it is each customerfs option to provide Shochiku with the requested personal information, Shochiku may refrain from allowing the customer to use or sign up for services it offers if such information is not provided.
Inquiry and changing registered information
To change any of the personal information registered with Shochiku or to request cancellation of membership status, a customer should contact Shochiku using the e-mail address below:
Ticket Web Shochiku
engeki-ticket@shochiku.co.jp
10:00AM - 6:00PM (Japan time)
For other cases or if a customer is not sure whether Shochiku is holding his/her personal information, the customer should use the procedure outlined in the gNotice of the purpose of utilization, disclosure, correction, cancellation of use or cancellation of the use by a third party.h
Notice of the purpose of utilization, disclosure, correction,
cancellation of use or cancellation of disclosure to third parties
To request the procedure for legally-stipulated notice of the purpose of utilization, disclosure, correction (amendment, addition or deletion), cancellation of use (cancellation of use or deletion) or cancellation of disclosure to third parties, please refer to this link. In case Shochiku cannot comply with such a request, the reason will be provided. Any personal information the purpose of which has been achieved may be deleted after a certain period of time. After such deletion, Shochiku will be unable to comply with any request to disclose, correct, cancel usage of or cancel disclosure to third parties of such personal information.

NB: Request procedure for notice of the purpose of utilization, disclosure, correction, cancellation of use and cancellation of disclosure to third parties
Complaints or other consultation regarding personal information
For a complaint or other consultation regarding Shochikufs handling of personal information, the customer should refer to the contact information contained in the gInquiry and changing registered informationh above. If the subject of the customerfs complaint or inquiry does not fall into any of the purposes listed in that section, the customer should use the following contact information instead: Shochiku Co., Ltd. Personal Information Contact Point Telephone: +81-3-5550-1300 (10:00AM - 6:00PM, Japan time), closed on the year-end/New Year holidays, weekends and Japanese national holidays E-mail: privacy-box@shochiku.co.jp
Links
Although the websites operated by Shochiku contain several links to non-Shochiku sites, none of the links are designed to share customersf personal information with such outside sites. As Shochiku cannot control or assume responsibility for any collection of personal information that may be conducted on any of such outside sites, please be sure to refer to notices regarding the handling of personal information contained in such sites.
Relationship with other terms of use
Shochiku may from time to time set forth terms of use for each of the products or services it offers. If any of such individual set of terms differs from the policy contained in this document, the individual set of terms takes precedence to the extent it differs from such policy.
Amendment to the policy contained in this document
The policy contained in this document may be amended from time to time. Customers are encouraged to check for such amendments as they are posted on Shochikufs websites.
Change and update notices
This document was revised on February 24, 2010.

NB: The policy contained in this document is an excerpt of the Private Information Protection Policy contained in the Shochiku homepage covering the aspects that are relevant to the English Ticket Web Shochiku site. Please refer to the Shochiku homepage (http://www.shochiku.co.jp/privacy/index.html) for the entire policy (provided in Japanese).

Personal Information Held by Shochiku

Page top

Personal Information Protection Policy

Notice of the purpose of utilization, disclosure, correction, cancellation of use and cancellation of disclosure to third parties of Personal Information Held by Shochiku

To request legally-stipulated notice of the purpose of utilization, disclosure, correction (amendment, addition or deletion), cancellation of use (cancellation of use or deletion) or cancellation of disclosure to third parties of Personal Information Held by Shochiku *1, the customer should refer to the request procedure below. In case Shochiku cannot comply with the request, the reason will be given. Personal information the purpose of which has been achieved may be deleted after a certain period of time. After such deletion, Shochiku will be unable to comply with any request to disclose, correct, cancel usage of or cancel disclosure to third parties of such personal information.

*1
Personal Information Held by Shochiku

Personal Information Held by Shochiku refers to such information that Shochiku intends to hold more than six months after the collection of the said information, that Shochiku manages in a manner that Shochiku can query its content and that Shochiku has the power to perform disclosure, correction, cancellation of use or cancellation of disclosure to third parties as may be requested by customers. For the purpose of clarity, the following items do not comprise Personal Information Held by Shochiku:

  • EPersonal information to be disposed of within six months of collection
  • EUnorganized name cards, postcards for drawings or survey forms
Request for notice of the purpose of utilization or disclosure of Personal Information held by Shochiku
In case Shochiku uses personal information in collaboration with another Shochiku Group Company or a third party, Shochiku will notify the affected customer(s) in advance of its intention to do so as well as what personal information will be used, what parties will be involved in the collaboration and the purpose(s) of such utilization.
i1j
Contact information

A request for correction, cancellation of use or cancellation of disclosure to third parties may be submitted only by a registered mail with a certificate of delivery. Please fill in a copy of the Request Form stipulated below and send it to the following address with the other required documents: Shochiku Co., Ltd. Personal Information Contact Point
Postal code: 104-8422
4-1-1 Tsukiji, Chuo-ku, Tokyo, Togeki Building 11F

i2j
Required documents

All of the following documents will be required:

    • Request Form (must be stamped by the customer)*2
    • Official copy of the customerfs certificate of residence (must be issued within the preceding three months)
    • A true copy of one of the following:
      Driverfs license, health insurance card, passport, certificate of alien registration or pension book
i3j
Requesting through an agent

In case an agent commissioned by the customer performs the request procedure, all of the following documents will be required:

    • Letter of attorney*2
    • Official copy of the customerfs certificate of residence (must be issued within the preceding three months)
    • Official copy of the customerfs certificate of residence (must be issued within the preceding three months)
    • True copies of one of the following for both the customer and the agent: Driverfs license, health insurance card, passport, certificate of alien registration or pension book
i4j
Requesting through a person with parental authority over the customer

In case a person with parental authority over the customer performs the request procedure, all of the following documents will be required:

    • Copy of the customerfs family register
    • Request Form*2
    • Official copy of the customerfs certificate of residence (must be issued within the preceding three months)
    • True copies of one of the following for both the customer and the agent: Driverfs license, health insurance card, passport, certificate of alien registration or pension book
i5j
When Shochiku cannot comply with a request for correction, cancellation of use or cancellation of disclosure to third parties:

Reply method
A reply from Shochiku will be mailed to the address provided on the official copy of the certificate of residence the customer sends to Shochiku.

i6j
Cases when Shochiku cannot comply with a request for correction, cancellation of use or cancellation of disclosure to third parties:

Shochiku cannot comply with a request for correction, cancellation of use or cancellation of disclosure to third parties if the request falls in any of the categories listed below. If this is the case, a note to such effect will be sent to the requestor using the reply method given above.

    • The request is not concerning the Personal Data Held by Shochiku.
    • Shochiku cannot verify that the request was actually made by the person stated on the Request Form. This includes when the address on the certificate of residence does not match the address in Shochikufs records./li>
    • The request contains an error or omission, and the error or omission is not corrected within two weeks of a notice of the same from Shochiku.
    • In case of a request through an agent, the agentfs actual authority cannot be verified.
    • The purpose of utilization does not require any correction.
    • The indication that the information contains error(s) is not true.
    • Shochikufs utilization of the personal information is conducted in compliance with the Law Concerning the Protection of Personal Information.
    • Cancellation of disclosure to third parties would cost a substantial amount of money.
    • he matter otherwise falls under any of the provisions of the Law Concerning the Protection of Personal Information.
*2 Please use the following contact information for obtaining copies of the documents:
Office of Ticket Web Shochiku
engeki-ticket@shochiku.co.jp
Purpose of utilization of the information made available to Shochiku during the request process
During the course of a request for notice of the purpose of utilization, disclosure, correction, cancellation of use or cancellation of disclosure to third parties, the information made available to Shochiku will be used to verify the customer or the agent, in order to investigate the content of the request or for the communication necessary for Shochiku to reply to the customer. Any documents provided to Shochiku for the purpose of verifying the identity of the customer/requestor will be disposed of within six months of Shochikufs reply to the request.
Change and update notices
This document was revised on May 30, 2005.

Page top

Close